Privacy Policy
Last Updated: June 2026
Welcome to Volimy ("we," "our," or "us"). Volimy is a cloud-based water delivery and management platform that enables water suppliers, agencies, delivery staff, and customers to manage deliveries, subscriptions, inventory, invoices, payments, and related business operations. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
By using Volimy, you agree to this Privacy Policy. If you do not agree, please do not use the platform.
1. Introduction
Welcome to Volimy ("we," "our," or "us").Volimy is a cloud-based water delivery and management platform that enables water suppliers, agencies, delivery staff, and customers to manage deliveries, subscriptions, inventory, invoices, payments, and related business operations.Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
2. Information We Collect
Personal Information
We may collect:
- Full Name
- Mobile Number
- Email Address
- Business Name
- Billing Address
- Delivery Address
- GST Information
- Profile Images
Operational Information
We may collect:
- Customer Orders
- Delivery Records
- Subscription Details
- Invoice Data
- Payment Records
- Customer Ledger Information
- Product Information
- Employee Information
- Location Information
Device & Technical Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Usage Analytics
- Login Activity
3. How We Use Information
We use information to:
- Provide platform services
- Process deliveries and orders
- Generate invoices and reports
- Manage subscriptions
- Track inventory and jar balances
- Process payments
- Improve user experience
- Provide customer support
- Prevent fraud and abuse
- Comply with legal obligations
4. Payment Information
Volimy may integrate with third-party payment providers.We do not store complete payment card details on our servers. Payment processing is handled through secure third-party payment gateways.
5. Data Sharing
We do not sell personal information.Information may be shared with:
- Authorized agency users
- Delivery personnel for order fulfillment
- Payment gateway providers
- Cloud infrastructure providers
- Government authorities when legally required
6. Data Security
We implement reasonable technical and organizational measures including:
- Encrypted communication (HTTPS)
- Access controls
- Authentication systems
- Secure cloud storage
- Activity monitoring
However, no internet-based service can guarantee absolute security.
7. Data Retention
We retain information for as long as necessary to:
- Provide services
- Maintain records
- Resolve disputes
- Meet legal obligations
8. User Rights
Users may request to:
- Access their data
- Correct inaccurate information
- Delete eligible information
- Update account details
Requests may be submitted through our support channels.
9. Cookies
Volimy may use cookies and similar technologies to:
- Maintain sessions
- Improve performance
- Remember preferences
- Analyze usage patterns
10. Third-Party Services
Our platform may contain integrations with third-party services including payment gateways, messaging providers, analytics providers, and mapping services.Their use is governed by their respective privacy policies.
11. Children's Privacy
Volimy is not intended for individuals under the age of 18.
12. Changes to this Policy
We reserve the right to update this Privacy Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related inquiries, please contact:
Volimy Support
Email: support@volimy.com
Website: www.volimy.com